Redressal of Investor Grievance
Investors can approach the Exchange at the Investors Grievance Department for the redressal of their grievance/s against the registered Trading Member of the Exchange. Exchange has a mechanism of resolving disputes by co-ordinating with the member and the complainant.
Any investor / clients who have any complaint can lodge/register a complaint with the Exchange in the prescribed “Client Complaint registration form (CCRF)”.
On receipt of complaint in the prescribed format, Exchange initially tries to resolve the complaint by following up with the member and the complainant. If the complaint remains unresolved, it is referred to Arbitration.
For filing any complaints/grievances against Member of the Exchange, investors may mail to firstname.lastname@example.org